FAQ

I need a copy of my invoice. Where can I find it?
We ship all packages with an invoice that can be found along with the product. If you need a copy of the invoice, we can email it to you.
Fri, 15 Mar, 2019 at 11:05 AM
Can I pick my equipment up from your warehouse?
Yes, just click the click and collect option on our website at the checkout stand and we will be in touch with a date in which you can pick your order up. P...
Thu, 14 Mar, 2019 at 3:34 PM
When should I expect my order?
BLK BOX will try to get your order to you within 48 hours if they are off the shelf items.  Bespoke and manufactured orders can take up to 14 – 21 working d...
Thu, 14 Mar, 2019 at 3:47 PM
Can I cancel my order?
The customer has no right to cancel any order after dispatch of the Confirmation Order except with the written agreement of BLK BOX. Without prejudice to an...
Fri, 15 Mar, 2019 at 8:19 AM
I did not receive a confirmation email
Please contact us if you do not receive an acknowledgement email and we will make sure it is not a problem with our system. Acknowledgement emails are gener...
Fri, 15 Mar, 2019 at 8:34 AM
Why is VAT being added to my order at checkout?
BLK BOX is a VAT registered company, therefore, VAT will be added to every order at the checkout.
Fri, 15 Mar, 2019 at 8:36 AM